Shipping & Returns

We offer FREE domestic shipping on all product orders of $75 + and FREE domestic shipping on all Gift Certificates.  For product orders less than $75, there is a flat shipping fee of $12.00.  

All orders are processed within 2 to 3 business days via UPS.   Once your order has shipped, you will receive an email confirmation which includes tracking infomation.  As an added convenience, Sweet Lily provides our guests with the option of registering for an account.  From your account, you can view the status of your order, order history and more.  If you did not register for an account, please contact us via phone or email with any questions you might have regarding your order. 

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all items returned to us within 30 days of purchase provided they are in their original packaging, unopened and unused condition.  Please note that we do not refund shipping and handling charges.   To return an item, please include a copy of your invoice and ship to:

Sweet Lily Natural Nail Spa & Boutique
222 West Broadway
New York, NY 10013

Sales Tax

Sweet Lily, Inc. is registered to collect sales tax in New York State only.  Purchases are not exempt from other states sales or use tax merely because it is made over the internet or by other remote means.  Some states require that purchasers (a) file an annual sales/use tax return at the end of the year reporting all taxable purchase that were not taxed, and (b) pay tax on those purchases.  For more information, visit your local tax office.

Customer Service

Hours:  Monday through Friday 11am to 5pm

Phone: 212-925-5441

Email:  clientservices@sweetlilyspa.com   (a client service representative will get back to you within 24 hours)

Mailing Address:  

Sweet Lily Natural Nail Spa & Boutique
222 West Broadway
New York, NY 10013